Prepare a COVID-19 action plan

Prepare a COVID-19 action plan

Make hotel policies against covid-19 clear and clarify the guest’s role in them

Meeting and banquet arrangements shall allow for physical distancing between guests based on WHO recommendations. All recommended cleaning and sanitization protocols should also be enforced in these spaces.

Monitoring of residual chlorine and pH levels should form part of the daily maintenance plan for swimming pools. Recommended residual chlorine level between 1 and 3 mg/L in treated recreational waters such as swimming pools, spas, and hot tubs. For effective disinfection, the pH of these waters should be between 7.2 and 7.8.

Provide plastic bags for used utensils to be placed in for pick up by housekeeping staff

Remove products from external containers or packaging before storage. Where this is not possible or practical, clean and sanitize food packages and containers as appropriate prior to storage

Sanitizer should be provided in each room for guests to use

Self-parking options should be emphasized, where possible. In addition, van and shuttle service should be limited, and disinfecting of contact points is required

Signage should be posted to explain the current procedures

Some proof of disinfection should be visible on the door (sticker, card, etc…)

The use of technology to reduce direct contact with guests, lobby population and front desk queue is encouraged, where feasible

Workstations should be cleaned and sanitized at the beginning of the shift and regularly throughout the day and after any event that causes the station to be soiled or presents the opportunity for viruses or bacteria to be transferred to the working surfaces

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